Since the President declared pandemic status on March 15 2020 and the implementation of PSBB in several areas, BNI Life has always remained committed to providing the best service to customers by providing various conveniences and alternative channels ranging from direct visits to service offices to online and/or digital facilities.

To support #StayAtHome activities, online and/or digital services continue to operate actively as usual, including Call Center 1-500-045, Email: care@bni-life.co.id and the Live Chat feature at www.bni-life. co.id, said Neny Asriany, Business Director of BNI Life.

Neny added, apart from that, to facilitate customers who want to continue claiming from home, BNI Life Mobile Apps has a Digi Claim feature, so that customers remain safe and comfortable in carrying out the claim process.

The 25-minute Claim Service for reimbursement claims applies the terms and condition with complete documents being received by BNI Life.

Since its launch in November 2019, the application, which can be downloaded via Playstore, can be accessed via GSM telecommunications networks such as Telkomsel, Indosat and XL. This BNI Life Mobile Apps functions as a virtual card containing personal data information on BNI Life insurance membership of core participants and family members registered in the membership data. Apart from that, customers can also get information about the active period of the policy, the benefits they get, such as inpatient care, outpatient care, dental care benefits, special care, medical check-ups, glasses, childbirth, family planning, prostheses, bereavement compensation, compensation BPJS inpatient care and other insurance replacement compensation services, in accordance with the customer's policy benefits and conditions.

Through the BNI Life Mobile Apps, customers can also see a list of the closest hospitals (3KM radius) and also a list of BNI Life hospital partners which are equipped with addresses, telephone numbers that are directly connected from the application and a table of treatment costs to inpatient room costs.

Apart from digital services, our Service Offices spread across Jakarta, Bandung, Semarang, Yogyakarta, Surabaya, Denpasar and Palembang continue to operate as usual serving customer claims and other information required by customers by implementing protocols that have been determined by the government.

"In line with the Government's call to #StayHome# the number of customers visiting service offices has decreased drastically and switched to Digital. BNI Life recorded a surge in the claims process via BNI Life Mobile Apps by 219% starting in February and since the President declared pandemic status on March 15 2020 , said Neny Asriany, Business Director of BNI Life.

#KamiSiapSalingDukung #BNILifeLawanCorona, It is our commitment at BNI Life to continue to provide the best service to customers in this pandemic condition. We hope that customers can remain calm and we are ready to provide services at all touch points to facilitate activities #DirumahAja.

ABOUT BNI LIFE:

BNI Life also provides the best service through:

1. Eazy Claims

a. 25 Minute Claims is our innovation for speeding claims services by shortening the claims (reimbursement) process. *terms and conditions apply.

b. One Day Service is a payment service for insurance benefits such as payment of stages, maturity, healthy bonuses and withdrawal of investment funds in 1 (one) day.

2. Easy Access

a. A wide network of partner hospitals spread throughout Indonesia, Singapore and Malaysia. More than 3104 network providers of hospitals, clinics, laboratories/optics.Services

b. Service Offices in major cities in Indonesia:

• Jakarta

• Bandung

• Semarang

• Yogyakarta

• Surabaya

• Denpasar

• Palembang

c. The nearest Bank BNI branch office with 2,100 BAS support for each product information or through each of our marketing agents.

3. Eazy Connect

a. Website www.bni-life.co.id

b. Social Media (Instagram, Facebook and Twitter) at @bnilifeid

c. Call center 1-500-045

d. E-Mail Center at care@bni-life.co.id

e. 24/7 Helpdesk Provider

As of May 9 2014, BNI Life has become a joint venture life (life) insurance company with PT Bank Negara Indonesia (Persero) Tbk and remains the controlling shareholder of 60.000000%; Sumitomo Life Insurance Company owns 39.999993%; 0.000003% owned by the BNI Employee Welfare Foundation (YKP) and 0.000003% owned by the Danar Dana Swadharma Foundation (YDD).

For further information, please contact:

Corporate Secretary & Communication –

Institutional Relations & Public Relations

Tel: (+62-21) 2953 9999

E-mail : corporate.secretary@bni-life.co.id

Address : PT BNI Life Insurance – Centennial Tower 9th floor

Jl. Gatot Subroto Kav.24-25, Jakarta 12930 – Indonesia