We, PT BNI Life Insurance ("Company"/"We") are the controller of your personal data. In this capacity, we are responsible for the collection, use, processing, and protection of the personal data you provide to us. This Privacy Policy is designed to provide a clear understanding of how we manage your personal data in accordance with applicable laws and regulations in Indonesia, including but not limited to the Personal Data Protection Act. If in the future We act as a Personal Data Processor, then in accordance with applicable law, We are obligated to process personal data according to the instructions of the Personal Data Controller and comply with all provisions regulated by the Law and the Company, and We are responsible for all personal data processing activities.
Personal data subjects include prospective customers or customers, partners, job applicants or employees, prospective agents or agents, and/or other personal data subjects whose data is processed by the Company.
This Privacy Policy becomes effective from the time you provide consent to this Privacy Notice through the means mentioned in this Privacy Policy.
In carrying out its activities, the Company, both electronically and non-electronically, will carry out activities of collecting, storing, processing, using, and/or transferring personal data of personal data subjects that are general and/or specific/sensitive (according to relevant usage purposes). Personal data subjects include prospective customers or customers, business partners, job applicants or employees, prospective agents or agents, and/or other personal data subjects whose data is processed by the Company.
The Company obtains your personal data from several sources, including:
Cookies used by this website collect anonymous customized data, such as IP addresses, login information, and operating systems used. Therefore, no personal information such as names, addresses, or other data that could be used by third parties to contact you via telephone, email, or other forms of communication is stored in cookies. However, if you choose to block the use of cookies through settings on your browser, please note that this may affect your experience in using our website or online services. For example, you may experience difficulties in conducting transactions on the BNI Life website or need more time to access additional data.
BNI Life (the Company) will not collect any information that identifies your personal identity until you decide to purchase our insurance products, register as a member, and/or provide information for job application purposes.
The collection of personal data by the Company is carried out according to the type of activities and service products offered, while still complying with applicable personal data protection laws, including, but not limited to the following purposes:
Purpose | Legal Basis for Processing |
---|---|
For administration and management of marketers, employees, vendors, and customer data. | Required for the execution of Our contract with you or to take steps before signing a contract with you, based on the Consent you provide. After the contract is completed, We have a legitimate interest in maintaining and developing our relationship with you. |
For purposes in the recruitment process of new employees and marketers. | |
For selection and evaluation process of vendors working with the Company. | |
For statistical and research purposes to improve services and products. | We are legitimately interested in designing and improving products, providing value-added services, developing business, and understanding how Our products are used. |
For offering activities related to insurance products, financial services, or other related products. | Based on your consent. |
For communication purposes with customers and/or users of this website. | Based on your consent. |
To fulfill legal obligations regulated by law. | Compliance with Our legal obligations. |
We share your personal information as needed, to financial/health business partners, as well as third-party service providers. This includes, but is not limited to: affiliated companies (including parent company relationships and/or other affiliations) of the Company, any insurance intermediaries who have agency agreements or brokers with the Company, existing insurance industry associations and federations from time to time, agents, contractors or third-party service providers who provide administrative, telecommunications, computer, payment or other services to the company in connection with the company's business operations, any debt collection agency or institution, any company conducting insurance and/or related reinsurance business, any insurance claim investigators, other service providers providing insurance and/or related reinsurance business, healthcare providers, any credit reference agencies, and authorities.
If required in accordance with applicable laws and regulations, the Company may need to share your personal data with government agencies. Any transfer of your personal data will always be done securely in accordance with applicable provisions. We implement various technical and administrative security measures to ensure that the personal data you provide to us remains secure and protected from unauthorized access, disclosure, or processing.
As long as we transfer your personal data abroad (International data Transfer), the Company will use appropriate safeguards and comply with the provisions of applicable laws and regulations.
We need to store your personal data as a personal data subject for a certain period in accordance with the company's internal data retention provisions and applicable laws and regulations. There are also exceptions to the deletion or destruction of personal data that may apply in the case of future proof requirements, tax obligations, audit and accounting needs, settlement of disputes or legal claims that are ongoing or potential, fulfillment of contractual obligations or agreements between the company and the data subject, enforcement of company rights, such as intellectual property rights or other rights, data processing for research or statistical purposes, provided that the data is anonymized or protected, reporting needs to relevant government agencies or regulatory bodies, security and integrity of the company's information technology systems.
The Company does not use your personal data to make automated decisions or profiles that could significantly impact you, except with your consent or if required by law. If in the future we plan to use your personal data in the automated decision-making process, we will notify you and request your consent first.
For certain products or services, we need to process personal data that is sensitive in nature, such as health information, genetic data, biometrics, and sexual orientation. If necessary, we will request explicit consent from you before processing such data. Further information regarding this will be conveyed to you when data collection takes place.
Data subjects have the right to request the following from the Company:
If you want to provide someone else's personal data to us, please ensure that you have obtained permission and authority from that person to act on their behalf. This also includes consent for us to process their personal data, including sensitive data, and notification regarding information protection on their behalf. If you feel uncertain or unsure about your right to provide someone else's information, please do not hesitate to contact us via the email listed below before sending such information.
The Company may use your personal data for remarketing purposes, with the intention of offering insurance products or services that suit your needs. This remarketing can be done through various communication channels that you approve, such as:
To conduct consultations, complaints and exercise your rights set out in this Privacy Policy, you can contact us at:
Contact Center: | 1-500-045 |
Email: | care@bni-life.co.id |
Website: | www.bni-life.co.id/id/customer_care |
Walk-In Head Office: | PT BNI Life Insurance Centennial Tower 10th Floor, Jl. Gatot Subroto Kav. 24-25 Jakarta - 12930 |
Helpline: | 021-2953 7676 |
Mailing Address: | PT BNI Life Insurance Centennial Tower 10th Floor, Jl. Gatot Subroto Kav. 24-25 Jakarta - 12930 |
The Company will take all practical steps to ensure the security of personal data and to avoid unauthorized or unintentional access, deletion, or other use.
We may update the Privacy Policy periodically on our website. We recommend that you check our Privacy Policy page regularly to be aware of updated privacy policies.