Service offices will still operate Monday-Friday, 08.00-15.00, with locations in Jakarta (BNI Pejompongan Tower branch), Bandung, Semarang, Yogyakarta, Surabaya, Palembang and Denpasar, said Eben Eser Nainggolan, Finance Director of BNI Life.

Every BNI Life Service Office implements security protocols as a preventive measure by checking body temperature and preparing hand sanitizer, so that customers don't need to worry about visiting and getting services.

In addition to Service Offices, so that customers feel safe and comfortable, BNI Life opens other customer channels that can be utilized, such as:

* Call Center 1-500-045

* Email: care@bni-life.co.id

* Live chat feature on the website

* Digital claim service through BNI Life Mobile which can be downloaded on Google Play.

Due to the Corona Virus (Covid-19) pandemic, BNI Life policy holders receive death benefits in accordance with the provisions of their policy. It is expected that customers can read the policy book/guide and the procedures for filing claims that apply.

Marketing of BNI Life products is still ongoing, customers can reach our Bancassurance Specialist by visiting the nearest BNI branches in your city.

To minimize the spread of the corona virus in Indonesia, BNI Life has implemented several steps within the BNI Life environment for employees, guests and customers, such as:

1. Implementing a split operation with a distribution of up to more than 70% Work From Home.

2. BNI Life routinely sterilizes work spaces and public facilities by spraying disinfectant and cleaning tables, washing carpets and other equipment.

3. appeal to all employees to maintain health and cleanliness by paying attention to personal hygiene, cleaning personal items, consuming healthy food, exercising regularly and diligently sunbathing every morning.

4. Employees who use public transportation are required to wear masks during travel and also in the work area.

5. Employees use letters or electronic facilities to communicate between employees and with relations, including for meeting purposes.

Eben also informed that BNI Life continues to provide health literacy by collaborating with providers to know and how to prevent the spread of the corona virus (Covid-19) and inviting resource persons to provide their perspective on facing this pandemic. Information can be seen on company social media (Facebook, Instagram, YouTube and Twitter @BNILIFEID), via email, digital signage including synergy with parent company Bank BNI through BNI communication media.

About BNI Life

BNI Life also provides the best service through:

1. Easy Claim

a. 25 Minute Claims is our innovation for speeding claims services by shortening the claims (reimbursement) process. *terms and conditions apply.

b. One Day Service is a payment service for insurance benefits such as payment of stages, maturity, healthy bonuses and withdrawal of investment funds in 1 (one) day.


2. Easy Access

a. A wide network of partner hospitals spread throughout Indonesia, Singapore and Malaysia. More than 2,819 hospital, clinic, laboratory/optical provider networks (April 2019 period)

b. Service Offices in major cities in Indonesia:

•             Jakarta

•             Bandung

•             Semarang

•             Yogyakarta

•             Surabaya

•             Denpasar

•             Palembang

c. The nearest Bank BNI branch office with 2,100 BAS support for each product information or through each of our marketing agents.

3. Eazy Connect

a. Website www.bni-life.co.id

b. Social Media (Instagram, Facebook and Twitter) at @bnilifeid

c. Call center 1-500-045

d. E-Mail Center at care@bni-life.co.id

e. 24/7 Helpdesk Provider

As of May 9 2014, BNI Life has become a joint venture life insurance company with PT Bank Negara Indonesia (Persero) Tbk remaining as the controlling shareholder of 60,000000%; Sumitomo Life Insurance Company owns 39.999993%; 0.000003% is owned by the BNI Employee Welfare Foundation (YKP) and 0.000003% is owned by the Danar Dana Swadharma Foundation (YDD).

For further information, please contact:

Corporate Secretary & Communication - Institution Relations & Public Relations

Tel: (+62-21) 2953 9999 ext.1125

E-mail: corporate.secretary@bni-life.co.id

Address: PT BNI Life Insurance – Centennial Tower 9th floor

Jl. Gatot Subroto Kav.24-25, Jakarta 12930 – Indonesia