Jakarta, 27 August 2020 - PT BNI Life Insurance was named by Iconomics Research and Consulting as one of the winners at the Most Innovative Top 20 Insurance Companies 2020 event on Thursday (27/8).

Shadiq Akasya, the President Director of BNI Life, expressed his gratitude for the appreciation and award given, this will be a new spirit for BNI Life employees to continue working wholeheartedly. We will also continue to be committed to providing optimal protection and financial planning for loyal customers of BNI Life.

Currently, Indonesia has more than 170 million active internet users & 160 million social media users. Where 338 million of them use a mobile connection to interact in the digital world. Based on this data, this is an opportunity for the industry to innovate by creating Consumer Driven Innovation to improve the quality of experience felt by customers, so that it will have an impact on increasing customer satisfaction, explained Sadiq.

Shadiq added that the Covid-19 pandemic presents its own challenges for the insurance business, especially in marketing products to public and providing optimal service to customers. To be able to continue to run a good business, innovation is one of the important things that must be presented for business continuity, in this case, BNI Life continues to strive to innovate to bring convenience to customers. One of them is through BNI Life Mobile which allows group customers of the BNI Life to submit claims through the mobile application, besides that, the acquisition of BNI Life products can also be easily obtained through the company's e-commerce website, Link Aja and futuready.com.

Iconomics Research Consulting conducted an assessment of 110 insurance companies in Indonesia. The assessment is carried out using 3 parameters, namely Product Innovation, Service Innovation and Image Innovation. BNI Life became one of the award winners in the Life Insurance category.

ABOUT BNI LIFE:

BNI Life also provides the best services through:

1. Eazy Claim

a. 25 Minutes Claim is our innovation for speed of claim service by shortening the claim process (reimbursement). * terms and conditions apply.

b. One Day Service is a payment service for insurance benefits such as payment for stages, maturities, health bonuses and withdrawals of investment funds in 1 (one) day.

2. Eazy Access

a. An extensive network of partner hospitals across Indonesia, Singapore and Malaysia. More than 3104 network providers of Hospitals, Clinics, Laboratories / Optics. Services

b. Service offices in major cities in Indonesia:

• Jakarta

• Bandung

• Semarang

• Yogyakarta

• Surabaya

• Denpasar

• Palembang

c. The nearest BNI branch office with 2,100 BAS support for any product information or through each of our marketing agents.

3. Eazy Connect

a. Website www.bni-life.co.id

b. Social Media (Instagram, Facebook and Twitter) at @bnilifeid

c. Call center 1-500-045

d. E-Mail Center at care@bni-life.co.id

e. 24/7 Helpdesk Provider

As of 9 May 2014, BNI Life has become a life insurance company (life) joint venture with PT Bank Negara Indonesia (Persero) Tbk and remains the controlling shareholder of 60.000000%; Sumitomo Life Insurance Company owns 39.999993%; 0.000003% is owned by the BNI Employee Welfare Foundation (YKP) and 0.000003% is owned by the Danar Dana Swadharma Foundation (YDD).

For further information, please contact:

Corporate Secretary, Legal & Corporate Communication -

Institutional & Public Relations Relations

Phone: (+ 62-21) 2953 9999 ext. 1125

E-mail: corporate.secretary@bni-life.co.id

Address: PT BNI Life Insurance - Centennial Tower 9th floor

Jl. Gatot Subroto Kav. 24-25, Jakarta 12930